Fleet Coordinator
World Group · Baltimore, MD · 2 mo ago
On-siteManagementFull-time
Duties And Responsibilities
- Communicating quote rates and service capabilities
- Processing orders as they arrive
- Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
- Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
- Entering time-sensitive order information accurately into computer systems
- Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
- Ensuring customer location and contact information is up to date and accurate in computer systems
- Performing other duties as requested
Education And Professional Experience
- A High School Diploma or GED required
- A College Degree preferred
- 1+ year trucking industry experience preferred
- A highly organized individual with great communication skills
- Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
- Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
World Group Benefits/Perks
- Competitive compensation
- Comprehensive Benefits package: Medical, Prescription, Dental, Vision, Life, AD&D, & Disability insurance
- Employee Assistance Program
- Financial planning 401(k) plan with up to 6% company match
- Paid Time Off
- Flexible work arrangements
- Internal Mobility & professional development opportunities
- Tuition assistance
- Bonus Eligibility