Fleet and Technology Coordinator

Position Description

The City of Walnut Creek is seeking an Audience Services Manager for the Performing Arts Division. This position oversees operations and staff for the ticket office, usher, catering, and bar services for all theatre productions and events.

Representative Duties

• Covering operations of the ticket office
• Reviewing ticket office procedures and forms, and providing recommendations to improve efficiency
• Selecting, training, and establishing work schedules for regular, part-time, contractual and volunteer staff
• Supervising House Manager staff, supervising usher staff for each event
• Managing concession operations and related staff
• Advising and assisting theatre users in their use of the facility and collaborating with other LCA staff to ensure optimum client and patron theatre experience
• Assisting in the formulation and implementation of department goals, policies, and objectives
• Assisting in the preparation and control of assigned program budget
• Developing joint activities with other department divisions, city departments, and community-related commissions

Qualifications Guidelines

• Education and Experience: Educational achievement equivalent to graduation from high school supplemented by college level work in theatre production or related field, and considerable (three to four years) experience in theatre production, public arts facility operation and maintenance, or a related field; or any combination of training and experience that would provide the following knowledge, skills, and abilities:
• Ability to schedule, monitor and evaluate staff;
• Develop, organize, coordinate, and evaluate programs and activities;
• Develop and administer program budgets;
• Work effectively with a variety of people including volunteers, program participants, outside agencies, citizen groups, contractors, public officials, City management;
• Communicate effectively, both orally and in writing;
• Proficient with Microsoft Office applications, theatre or event management software, and Access database experience a plus.

Supplemental Information

• Applications and answers to the Supplemental Questions are due no later than 5:00 p.m. on Monday, December 15, 2008. Applicants must apply online at www.walnut-creek.org.
• Applicants possessing the MOST DESIRABLE qualifications will be invited to continue in the selection process, which will include an appraisal interview tentatively scheduled for Tuesday, January 6, 2009. An eligible list will be established as a result of this examination process and will be valid for a period of six months.
• All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. In addition, applicants can log on to their account and check their current status online.
• Applicants considered for appointment to this position will be subject to fingerprinting and a thorough criminal background check.
• If special accommodations are necessary at any stage of the examination process, please provide the Human Resources Division with advance notice and every attempt will be made to consider your request.

Benefits

• Health Benefits – Choice of Kaiser or Blue Shield HMO or HDHP health insurance plans with generous City contribution.
• Dental and Vision Plans – Family coverage fully paid by the City.
• Life Insurance and Long Term Disability – Individual coverage fully paid by the City.
• Retail Program – CalPERS
• 2% at 60 retirement plan OR for new employees hired after 1/1/2013 the benefit formula applicable under AB340 California Public Employees' Pension Reform Act of 2013 (PEPRA). Employee contribution: 7%*
• * or contributions required under AB340 California Public Employees' Pension Reform Act of 2013 (PEPRA)
• 401(a) Money Purchase Plan with annual City contribution of $2,000. Voluntary 457 Deferred Compensation plan.
• The City participates in the Medicare Program but does not participate in Social Security or the State Disability program.
• Paid Leave and Holidays – General Leave accrues at the rate of 20 days the first year and progresses to 32 days at twenty-five years of service. There are twelve paid holidays per year. Employees may be granted up to 96 hours per year in Professional/Management Leave.
• Dependent Care and Medical Spending Accounts – Available to eligible employees on a voluntary basis.
• Additional Benefits – Career Development Allowance, Tuition Reimbursement Program, Employee Assistance Plan, Wellness Program, Commute Alternative Program and others.

Required Questions

• How many years of experience do you have operating a computerized ticketing system?
• How many years experience do you have in House Management?
• How many years experience do you have in catering and concession management?

Employer

City of Walnut Creek
Address:
1666 North Main Street
Walnut Creek, California, 94596
Website