Flagship | Gallery Leader

Responsibilities

• Recruit, interview, hire, coach, develop & retain top talent for your store
• Direct supervision to sales staff including training, maintaining quotas, KPI’s and developing goals
• Develop team through side by side, in the moment coaching
• Represent the brand through high-level communication, personal appearance & professionalism
• Work in partnership with Corporate Partners on community outreach and events to grow brand recognition
• Maintains strong presence on the sales floor, ensuring high level customer service is delivered to every customer
• Resolve customer service issues in a timely & cost effective manner, while maintaining professionalism, integrity & respect
• Create strategic schedules for the team in a timely manner
• Ensure consistent & proper flow of all customer orders, while properly safeguarding & record-keeping over the company's inventory & asset investment
• Ensure cash counts & deposits are accurately recorded & reconciled daily at open & close
• Daily, weekly, monthly review of invoices and invoice reports to ensure invoices are reconciled to operational standards
• Maintain visual & quality standards set forth by Corporate Partners
• Ability to stand and maneuver on concrete sales floor for long durations (rest periods provided)
• Participates in cycle counts & physical inventories
• Other duties as assigned

Qualifications

• Required 5+ years previous experience in a leadership role, specifically in the luxury retail, home furnishings, or interior design industries preferred
• Strong understanding of KPI’s that drive demand
• Demonstrated ability to drive results in a leadership role
• Demonstrated ability to develop staff & team atmosphere

Skills

• Positive & professional attitude
• People & relationship driven
• Strong business acumen & a passion for sales
• Ability to juggle competing priorities in a fast-paced environment
• Excellent leadership skills - strong understanding of difference between a Manager & a Leader
• Strategic & mental agility, remaining fluid & flexible in a fast paced atmosphere
• Highly-organized
• Collaborative
• Results-oriented & closer mentality
• Excellent understanding of high-level customer service
• Excellent verbal & written communication skills
• Proficiency with computers - Google Sheets, IOS devices, & Google Applications