Fixed Route Operator (Full-Time) - NRTA

Job Details

Seasonal: $30.35/Hour
Year Round: $32.45/Hour

About the Role

Fixed Route Operator - Nantucket, MA
Knowledge and Experience Required:
- Minimum 21 years of age
- 5 years verifiable valid Drivers license
- Valid Massachusetts CDL Class C or Higher with Airbrakes and Passenger Endorsements
- Clean driving record – DMV printout required for the last 10 years
- Stable work history
- CPR, AED and First Aid Certification (Provided by the Company)

Responsibilities

• Ensure customers feel welcome and properly greeted when boarding the vehicle.
• Effectively communicate with passengers especially in the event of service disruptions.
• Provide passengers with assistance as needed.
• Accommodate passengers with information such as schedule, guidance, etc.
• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
• Ensure safe on-road operations while maintaining on-time performance.
• Familiarity with assigned routing and detours to include inclement weather.
• Awareness of ADA Policies and Procedures to ensure compliance.
• Proper operation of all wheelchair lifts to include manual operation, for each bus model.
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures.
• Assist and help passengers with mobility devices, such as wheelchairs or walkers.
• Assisting passengers with boarding and properly securing wheelchairs.
• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
• Perform pre and post trip inspections and enter all defects on to the DVIR forms.
• Follow exact deadhead routing and their assigned revenue service routes.
• Depart the start of each route exactly on-time and never operate ahead of schedule.
• Perform other duties as assigned.

Skills

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Adaptive decision making skills handling unexpected situations
• Excellent communication skills
• Able to follow directions
• Consistently showing up on time and being dependable
• Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
• Able to work in an ever changing environment
• Patience and Understanding: Providing compassionate service to passengers with special needs

Key Accountabilities

• Customer Service
• Safety
• Operations

Customer Service

• Ensure customers feel welcome and properly greeted when boarding the vehicle.
• Effectively communicate with passengers especially in the event of service disruptions.
• Provide passengers with assistance as needed.
• Accommodate passengers with information such as schedule, guidance, etc.

Safety

• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
• Ensure safe on-road operations while maintaining on-time performance.
• Familiarity with assigned routing and detours to include inclement weather.
• Awareness of ADA Policies and Procedures to ensure compliance.
• Proper operation of all wheelchair lifts to include manual operation, for each bus model.
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures.
• Assist and help passengers with mobility devices, such as wheelchairs or walkers.
• Assisting passengers with boarding and properly securing wheelchairs.

Operations

• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
• Perform pre and post trip inspections and enter all defects on to the DVIR forms.
• Follow exact deadhead routing and their assigned revenue service routes.
• Depart the start of each route exactly on-time and never operate ahead of schedule.
• Perform other duties as assigned.

Work Environment

• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather.
• May sit for over 8 hours per day, may operate a vehicle for over 8 hours per day.
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties.
• May be exposed to fumes.
• Walks on uneven surfaces, while assisting passengers.

Additional Statements

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law.
• Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position."