Fixed Route General/ Division Manager

About the role

The Division Manager will proactively manage overall operations including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction and financial performance. This position is based in Fairfax, VA in supporting the West Ox Division for Fairfax Connector.

Responsibilities

• Serve as the primary daily liaison between local management teams and the General Manager across multiple bus operations and maintenance facilities
• Lead the development and implementation of driver assignments and fixed route transit operations
• Oversee dispatch operations and ensure service reliability and compliance
• Implement and manage progressive discipline processes that support accountability and employee development
• Monitor daily operations and performance to ensure efficiency, safety, and service quality
• Develop and execute operational and resource allocation strategies to support safe and effective service delivery
• Champion a strong safety culture by modeling safe behaviors and reinforcing safety focused practices
• Develop and manage division work plans, including staffing models, objectives, strategies, and key performance indicators
• Lead and oversee transit related projects and cross functional teams
• Ensure customer and public needs are met through responsive and reliable service

Qualifications

• Strong background in transit operations required
• Experience managing bus operations and maintenance environments preferred
• Proven ability to lead teams and manage multiple priorities in a fast paced environment
• Customer focused with strong attention to detail
• Excellent problem solving, decision making, and organizational skills
• Experience developing and reporting on operational, safety, and quality performance metrics preferred
• Experience supporting continuous improvement initiatives preferred

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• This position is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.

Pay

Compensation range: $100,000 – 130,000

Schedule

Flexible work schedule as needed.