Fixed Route and Charter Systems Manager

Responsibilities

• Fleet & Resource Optimization: Dispatch, route, and coordinate vehicle and driver assets to meet strict daily operational schedules while maintaining maximum fleet utilization.
• Safety & Compliance Ownership: Champion a relentless safety culture. Model, train, and reinforce safety-focused practices while strictly monitoring and auditing driver qualifications and regulatory compliance.
• Data-Driven Performance Management: Leverage shuttle tracking systems and data telemetry to evaluate driver performance, optimize routing, and meet operational Key Performance Indicators (KPIs).
• Strategic Team Leadership: Develop and execute staffing models, manage work plans, and implement progressive discipline and accountability processes that foster employee development and retention.
• Client & Stakeholder Management: Ensure the evolving needs of institutional affiliates are met through ultra-reliable, responsive service. Serve as the point of contact for custom charter bookings, managing the end-to-end pipeline from routing to client billing.
• Continuous Improvement: Continuously analyze daily operational and financial reports to identify bottlenecks, iterate on feedback, and scale service quality.
• Transparent Communication: Maintain open, clear communication loops across all field staff and corporate leadership teams.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Prior experience managing continuous improvement initiatives (e.g., Lean, Six Sigma, or tech-enabled process mapping).
• Prior experience managing dual-revenue operations (e.g., combining fixed contracts with ad-hoc charter/on-demand services).
• Comfortable utilizing modern transit technology, dispatch software, and data analytics dashboards.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).
• Ability to learn internal computer programs.
• Licence Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Long/Short Term Disability
• Life Insurance
• Accident Insurance
• 401(k)
• Paid Time Off