Fixed Operations Specialist (St. Louis Market)

About the role

Serve as a consultative expert in dealer fixed operations, helping drive growth, retention, and performance of Ally’s F&I products and claims offerings across the assigned territory. This role partners closely with dealers and internal matrix teams to deliver strategic guidance, identify opportunities for improved profitability, and reduce claims leakage.

Responsibilities

• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Engage in and lead special projects

Requirements

• Reside in or be willing to relocate to St. Louis, MO, requiring travel throughout the surrounding St. Louis and Kansas City area
• Work Schedule: Fully on-site, hybrid, or fully remote, with specific days of in-office work as discussed with your manager

Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent
• Bachelor’s degree preferred
• 3+ years of Automotive industry experience; prior dealer experience preferred
• Automotive technical expertise
• Ability to develop relationships with dealer principals and decision makers
• Problem solving capabilities
• Must be able to work independently with minimal supervision
• Excellent communication, collaboration, interpersonal and organizational skills
• Analytical skills to assess data and identify trends
• Proficient knowledge of Microsoft Office programs including Power BI
• Strong customer service skills and professional presence

Skills

• Minimum Qualifications: 1+ years of experience, High school Diploma or GED equivalent, 1+ years of Automotive industry experience; prior dealer experience preferred, Automotive technical expertise, Ability to develop relationships with dealer principals and decision makers, Problem solving capabilities, Must be able to work independently with minimal supervision, Excellent communication, collaboration, interpersonal and organizational skills, Analytical skills to assess data and identify trends, Proficient knowledge of Microsoft Office programs including Power BI, Strong customer service skills and professional presence

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Pay

Base Pay Range: $85000 - $150000 USD

Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.