Market Operations Specialist

About the role

The Market Operations specialist will work with the AlphaX US team, as well as the market operations team in Canada to provide specialized, experienced trading and technology support to our US Equities clients in a trade floor environment, while supporting the effective operation of the trading platform. This is a unique opportunity to work at the cutting edge of the US equity markets where you will have the opportunity to develop your experience, build valuable relationships, and be at the center of the company’s growth.

Responsibilities

• Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors.
• Support Participants with their market access needs, including certifying Participant technology and troubleshooting requests related to complex trading and/or technical issues, and setting / supporting Participant configuration changes.
• Support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor trade activity
• Key member of our US equities contact center, providing immediate, professional, and accurate level one support to a wide range of Participants from traders and technology professionals, to business leaders and back office professionals
• Provide a continuous feedback loop with the broader AlphaX US team to ensure the optimal Participant experience.