Fixed Operations Director
Camping World · Kansas City, KS · 2 wk ago
On-siteBusiness Development$95k–$145k/yrFull-time
About the role
Camping World is seeking a Fixed Operations Director to lead the Service Center.
Responsibilities
- Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Maintain a safe and functional working environment
Requirements
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
Qualifications
- For the role, experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
Skills
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
Benefits
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave (if eligible)
- Tuition Reimbursement (if eligible)
- On-the-job training opportunities
Pay
Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
Schedule
Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!