Fixed Operations Director

About the Role

As the Fixed Operations Director, you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
• Foster a culture that promotes employee development and retention, customer satisfaction, and philanthropy
• Create and maintain strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment
• Knowledge of RVs and RV systems is a plus
• Strong written and verbal communication skills
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license required
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust, and wetness

Pay

A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On-the-job training opportunities
• Comprehensive benefit package including medical, dental, and vision (for full-time associates)
• Access to dental and vision coverage (for part-time associates)