Fixed Operations Consultant

About the Role

As a Fixed Operations Consultant, you will drive dealership performance through operational management and execution, collaborating with various teams to diagnose issues, implement solutions, and foster behavioral change.

Responsibilities

• Collaborate with Account Management and operational roles to diagnose, analyze, and develop action plans for improving dealership performance.
• Create implementation plans, present findings, and work with dealership management to gain support, change behavior, and drive results.
• Build relationships at all levels of the dealership to facilitate change implementation.
• Develop and improve operational solutions in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses, strategic plans, and dealership actions, challenges, and opportunities to Account Management and other operational roles.
• Participate in regional meetings and leverage Carline Specialists and other centralized resources as needed.
• Implement Dealer Tire solutions tailored to dealership needs to maximize opportunities.
• Manage all activity tracking and account information in Salesforce.
• Communicate dealership activity challenges to management and submit timely update reports, itineraries, and expense reports.
• Complete service lane assessments at the dealership.
• Analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, selling strategies).
• Interpret dealer data to identify opportunities and determine actionable steps.
• Develop product screen recommendations and implementation strategies to meet business objectives.
• Work with dealerships to establish retail pricing strategies aligned with business goals.
• Understand dealer compensation plans and their impact on the offering and selling of tires and maintenance products.
• Create and execute customized coaching solutions to improve dealership personnel performance.
• Assist personnel with tools (DRSG) and capabilities to present tire and maintenance options to customers and close sales.
• Assess the competitive market and conduct mystery shops to identify gaps and improve performance.
• Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
• Perform the role of service advisor to increase service lane sales and partner with advisors to develop their sales skills.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management, or a related field, or equivalent work experience in lieu of degree.
• Minimum 5 years of experience in dealership or automotive service operations.
• Project management experience preferred.
• Excellent communication and facilitation skills, with strong attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency at an intermediate level with all Microsoft Office products.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Skills

• Communication
• Critical Thinking
• Developing Program Champions
• Diagnostic Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor

Physical Requirements

• Standing for long periods of time.
• Frequent bending, crouching, and twisting.
• Lifting at least 35 pounds.
• Travel required – approximately 80%.

Drug Policy

Dealer Tire is a drug-free environment. All applicants must pass a pre-employment drug screening. Random drug testing will be conducted as per the employee handbook.