Fitness Front Desk

About the Role

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Front Desk Associate at the Marina City Club Fitness Center in Marina Del Rey, CA. This role involves greeting and directing members and guests, managing phone inquiries for the Fitness Center, Tennis Program, and Waters Edge Spa, collecting daily fees, and enforcing facility policies.

Responsibilities

• Demonstrate courteous, friendly, respectful, and cooperative behaviors towards others.
• Support and participate in activities that promote customer service.
• Acknowledge members/guests immediately upon entering the work area and ensure check-in at the Front Desk.
• Handle member issues as they appear on the computer screen.
• Courteously, accurately, and efficiently answer telephone inquiries for the Fitness Center, Tennis Program, and Waters Edge Spa; direct calls to appropriate staff as needed.
• Report member issues to the Fitness Director.
• Call individuals the night before to remind them of scheduled appointments (e.g., messages, equipment orientations, tennis reservations).
• Specific to Closing Staff: Communicate and follow the organizational chain of command for notification of member/staff services issues.
• Exhibit good communication and listening skills; speak clearly and actively listen.
• Work with diverse populations under difficult and stressful situations while maintaining a positive attitude.
• Support the team approach and utilize positive and constructive criticism to improve performance.
• Participate in operational duties of the Fitness Center, including sales promotion, facility tours, safety checks, and office supply management.
• Maintain cleanliness of the front desk area.
• Provide members/guests with temporary lockers for their time in the facility.
• Perform any other duties or responsibilities that may be assigned.

Qualifications

• High School Diploma or GED.
• Must be able to lift 50 pounds.
• Previous gym and fitness experience preferred.
• Current Basic Cardiac Life Support certification.
• Basic First Aid & Basic Water Safety certifications preferred.

Skills & Attributes

• Follow all department policies and procedures.
• Offer suggestions for department performance, policy, and procedure improvements.
• Intervene to correct problems as they occur.
• Readily and positively accept work assignments.
• Perform work that is accurate, neat, and consistent; ensure documentation is legible.
• Maintain a neat work area and provide a safe environment for members; report safety issues and equipment failures appropriately.
• Keep sensitive information, including member and employee details, confidential without exception.
• Demonstrate organizational skills, including prioritization and time management.
• Use organizational supplies cost-effectively and identify cost-saving strategies for the department.
• Maintain high productivity and perform efficiently.
• Respond to difficult situations with self-control and a positive attitude.
• Make decisions independently and know when to ask for assistance.
• Accept guest and other fees; account for daily receipt totals when closing at the end of the shift.

Schedule

• Monday - Friday, with some weekends required.
• Able to work night shifts.
• 20-25 hours per week.
• Must be available to work Saturdays and Sundays.