Fitness Front Desk

Position Summary

The Fitness Front Desk Attendant is the first point of contact for members and guests using the Club's fitness facilities. This role is responsible for delivering a warm, professional welcome, managing check-in and facility access, maintaining a clean and organized fitness area, and supporting the overall member experience within the Club's health and wellness operations.

Key Responsibilities

• Greet members and guests as they arrive, checking them in and verifying membership status
• Answer phone calls and respond to member inquiries regarding fitness hours, classes, and amenities
• Maintain a clean, organized, and welcoming front desk and fitness facility, including bathrooms and equipment areas
• Monitor fitness center capacity and enforce Club policies regarding equipment use, guest passes, and facility rules
• Schedule and manage bookings for personal training sessions, fitness classes, or other wellness appointments
• Handle basic administrative tasks, including point-of-sale transactions, retail sales, and member account updates
• Perform routine inspections of fitness equipment and report maintenance or safety issues promptly
• Restock towels, water, and other amenities throughout shifts
• Communicate effectively with fitness staff, trainers, and management regarding member needs or facility concerns
• Respond calmly and appropriately to member concerns, escalating issues to a supervisor when necessary
• Aid with special events, wellness programs, or promotions hosted by the fitness department

Qualifications

• High school diploma or equivalent required
• Prior experience in customer service, hospitality, or a fitness/gym environment preferred
• CPR/AED certification preferred
• Strong interpersonal and communication skills
• Basic computer proficiency, including scheduling software and point-of-sale systems
• Ability to multitask in a fast-paced, member-focused environment
• Reliable, punctual, and professional in appearance and demeanor
• Physical Requirements: Ability to lift up to 25 lbs (towels, supplies, equipment)
• Comfortable working in a fitness/wellness environment

Schedule Availability

Required for early mornings, and weekends based on Club operating hours