Fitness Customer Service Coordinator

Responsibilities

• Work closely with operations planners and dispatchers to ensure high quality service.
• Responsible for all daily activity related to the successful relocation of high value products.
• Obtain orders, gather complete customer information, and quote client orders within 30 minutes.
• Create and update customer profiles.
• Determine haulers through pattern of service system.
• Register orders, print tickets, and bills of lading to operations.
• Status orders utilizing 48-hour report.
• Post-move quality calls.
• Prepare client records as required.
• Ensure invoicing accuracy to client.
• Provide solutions to customer issues.
• Aid other team members as needed.
• Make decisions and solve problems for non-revenue related issues.
• Total overall management of projects assigned.
• Schedule and manage internal and external resources.
• Communicate with customer/partner project management staff.
• Write updates on schedules, performance data, and administrative issues.
• Communicate internally with Customer Service, Sales executives, management, dispatchers, drivers, etc.
• Quality assurance of all aspects of project responsibilities.
• Flexibility to handle various issues during project execution.

Requirements

• A Bachelor’s degree or equivalent combination of education and experience.
• A minimum of two years customer service experience in the transportation industry required.
• Logistics experience preferred.
• Certified Forklift Operator certification preferred.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Ability to sit for extended periods of time.
• Must be able to travel occasionally, usually for day trips to visit clients.

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and experience.

Skills

• Partnering and teamwork.
• Ability to work with little oversight.
• Place 200 transactions (new orders) per month.
• Strong attention to detail.
• Very organized / Methodical.
• Problem-solving.
• Excellent telephone communication skills.
• Team-oriented and personally committed to continuous improvement.
• Demonstrated ability to interface effectively and positively with all members of the organization.
• Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications.

Benefits

• Flexible scheduling.
• Professional development opportunities.
• Health insurance benefits.
• Retirement savings plan.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 8:00 AM - 5:00 PM.