Fitness Center Supervisor, Marina City Club

Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Fitness Center Supervisor at Marina City Club in Marina Del Rey.

About Us

Property Management Professionals (PMP) is an industry-leading association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training typically seen at much larger firms. As one of the fastest-growing management firms, PMP offers team members unique opportunities to evolve and grow their careers. Our extraordinary team has driven PMP’s growth since inception by delivering on our promise of extraordinary service to each client. PMP’s unique company culture is one of our most prized attributes, fostering a positive, supportive, and rewarding environment.

About the Role

The Fitness Center Supervisor at Marina City Club will greet and direct members and guests, answer phones for the Fitness Center, Tennis Program, and Waters Edge Spa, collect daily fees, and enforce policies and procedures set forth by the Marina City Club Fitness Center.

Responsibilities

• Train staff by initiating a formal training program, evaluate staff progress, make suggestions for improvements, and report to the Director of Fitness and Club Services.
• Maintain guest/member files and assist the Executive Office in auditing Resident and Member files when necessary.
• Supervise Fitness Center staff, trainers, and vendors.
• Enforce rules and policies with professionalism, respect, and the highest level of customer service.
• Oversee maintenance of equipment within the Fitness Center and Locker Rooms.
• Demonstrate courteous, friendly, respectful, and cooperative behaviors toward others.
• Support and participate in activities that promote customer service.
• Acknowledge members/guests immediately upon entering the work area; ensure each person checks in at the Front Desk.
• Handle member issues as they appear on the computer screen.
• Courteously, accurately, and efficiently answer the telephone for Fitness Center, Tennis Program, and Waters Edge Spa; direct inquiries to identified staff if necessary.
• Report member issues to the Fitness Director.
• Call individuals the night before to remind them of scheduled appointments (e.g., messages, equipment orientations, tennis reservations). *Specific to closing staff.
• Communicate and follow the organizational chain of command for notification of member/staff service issues, when appropriate.
• Exhibit good communication and listening skills; speak clearly and actively listen.
• Work with diverse populations under difficult and stressful situations; support the team approach.
• Utilize positive and constructive criticism to improve overall performance; maintain a positive attitude.
• Participate in operational duties of the Fitness Center as necessary, including sales promotion, facility tours, safety checks, and office supply checks.
• Maintain cleanliness of the front desk area.
• Provide members/guests with temporary lockers for their time in the facility.
• Perform any other duties or responsibilities that may be assigned.

Quality Standards

• Follow all department policies and procedures.
• Offer suggestions for department performance, policy, and procedure improvements.
• Intervene to correct problems as they occur.
• Readily accept work assignments in a positive manner.
• Perform work that is accurate, neat, and consistent; ensure documentation is legible.
• Keep the work area neat and provide a safe environment for members; report safety issues and equipment failures appropriately.
• Keep sensitive information, including member and employee details, confidential without exception.
• Demonstrate organizational skills in prioritization and time management.
• Use organizational supplies in a cost-effective manner; identify cost-saving strategies for the department.
• Maintain high productivity and perform efficiently.
• Respond to difficult situations with self-control and a positive attitude.
• Make decisions independently and know when to ask for assistance.
• Exercise good judgment and arrive at sound decisions.
• Accept guest and other fees; account for daily receipt totals when closing at the end of the shift.

Requirements

• High School Diploma or GED – Required.
• Previous gym and fitness experience – Preferred.
• Current Basic Cardiac Life Support (BCLS) certification – Required.
• Basic First Aid and Basic Water Safety – Preferred.

Physical Demands

The employee must be able to:

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

Schedule

Must be able to work the following schedule: Monday, Tuesday, and Wednesday. The role may include some weekends.