Fitness Center (Front Desk)

Role & Responsibilities

• Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Provide immediate attention to all Members and guests upon arrival
• Refer to each Member by name with a friendly and outgoing demeanor
• Ensure the fitness center is well-stocked and inviting
• Check/scan all ID cards for Members, guests, and temporary visitors
• Manage the front desk, taking calls, responding to emails & managing sign-ins
• Do laundry as needed, maintaining an adequate level of folded towels
• Monitor the Fitness Center, ensuring safe use and proper storage
• Advise management of any complaints as soon as they occur
• Ensure all equipment is properly wiped down and sanitized after each use
• Keep the Fitness Center clean, organized, and presentable at all times
• Complete all opening, side, & closing duties, as instructed
• Assist in the development of activities and promotions for the Fitness Center
• Be detail-oriented and able to prioritize in a fast-paced environment
• Solve problems, work as a team, be a leader, and inspire happiness
• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations

Qualifications & Education Requirements

• Ability to communicate effectively and professionally
• Willingly to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• High-end customer service experience in a hospitality or private club environment preferred

Other Accountabilities

• Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
• Adhere to all company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.

Working Conditions

• Indoors, in Fitness Center

Physical Requirements

• Regularly required to sit, talk, hear, and use hands
• Must be able to sit and stand for long periods of time
• Must be able to lift up to 50 pounds
• Repetitive motions are required
• Ability to bend, squat, lift, kneel, and crouch

Benefits

• 20% commission on smoothie and merch sales
• Club perks and employee discounts
• Flexible scheduling
• Employee meals
• Fun, team-oriented work environment
• Opportunity for growth and advancement
• Beautiful island work setting