Fitness Center Desk Agent

Position Summary

The Front Desk Attendant ensures quality guest service to the members and guests. One greets and accommodates the guests and/or member in a respectable and professional manner. While maintaining an engaging and motivating attitude. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Provide exceptional guest service to hotel guests and members
• Ensure accessibility and accuracy of fitness area and classes

Requirements

• Experience and Education Required: High School diploma is required
• Skills Required: Prior experience working in a Fitness Center is preferred
• Must be able to: Speak, read, write and understand the English language. Fold and restock towels and gym equipment. Provide legible communication and directions. Create healthy juices and smoothies. Maintain working area clean and orderly (juice bar and/or front desk). Lift objects at least 60lbs throughout the day at all times without assistance. Push and pull carts at least 200lbs daily and throughout the day without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Physical Demands

• Must be able to: Lift objects at least 60lbs throughout the day at all times without assistance. Push and pull carts at least 200lbs daily and throughout the day without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player: Demonstrates co-operation within the team and with other departments. Listens carefully and works well with others. Has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures. Has a natural, warm smile and a friendly and passionate approach. Demonstrates confident, helpful and genuine behavior with internal and external guests. Delivers their Best. Has energy and sense of urgency for his/her work.
• Resourceful: Makes things happen and looks for ways to work more efficiently. Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact). Composed: Able to stay calm under pressure. Demonstrates maturity and ability to cope with the unexpected. Never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and Responsible: Excellent records of attendance and punctuality. Is reliable and demonstrates the ability to work without supervision. Demonstrates a high level of personal integrity, honesty and trust.
• Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.