Fitness Center Assistant

POSITION OVERVIEW

ESSENTIAL RESPONSIBILITIES

• Greet members and guests and respond to questions and requests
• Answer and return phone calls
• Monitor Coliseum email and respond accordingly
• Ensure towels and wash cloths are washed, dried, folded and stored
• Ensure towel and wash cloth quality is maintained by inspecting and discarding damaged towels and wash cloths upon manager approval
• Member laundry is high priority. Ensure our member’s laundry is washed, dried, folded in their bag and ready for use. Minimum of 24-hour turnaround
• Throughout the day, ensure Locker rooms are fully stocked with towels (sweat towels, wash clothes, and large towels), showers are stocked (body wash, shampoo & conditioner), and all counter accessories & amenities are stocked (deodorant, hairspray, lotion, hair dryers, etc.); monitor inventory and report when items are low, and reorders are needed
• Straighten locker room and put away appliances/accessories at regular intervals throughout the day
• Clean and dust mop the areas immediately adjacent to all equipment at regular intervals throughout the day
• Vacuum upstairs gym floor area and studios weekly
• Sweep pool deck weekly
• Clean equipment several times daily, paying special attention to touch surfaces such as handles, heart rate sensors, yoga mats and high areas of traffic
• Replace weights and accessories that are left out, circulating hourly
• Monitor exercisers and ensure safety of members and equipment
• Ensure the environment is safe for participants by circulating and proactively monitoring safety concerns
• Place standard “out of service” sign on malfunctioning equipment
• Keep reception area neat and tidy

OTHER DUTIES AS ASSIGNED

• Personal Training
• If fully trained and licensed, provide one-on-one and small group personal training to members upon request
• Wellness Programming Support
• Service and support in a fitness and wellness focused environment. Responsibilities include creating programming, leading challenges, and familiarity tools for promotions and engagement

CORPORATE VALUES AND CULTURE

• Respects all individuals without regard to their position
• Understands that there is no class system
• Sets first to understand before responding, does not rush to judgement
• Takes ownership of self and conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses
• Believes and operates under the principle “if it’s to be, it’s up to me.”
• Functions in a fail-safe environment that forgives and focuses on solutions
• Encourages and supports other associates, creating an environment to be one’s best
• Communicates problems directly, not engaging in rumors or gossip
• Embraces a “Team-First” vs. “Me-First” attitude
• Understands that the possibilities for success are limitless when one is impervious to who gets credit
• Does not take credit for other’s accomplishments and will give others credit with praise and recognition
• Always tries to do what is right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High school graduate or equivalent
• 2-3 years of experience in a fitness training environment; 3+ years preferred
• Basic understanding of business service functions. Knowledge of related computer applications
• Previous related experience helpful
• Familiarity with Microsoft Outlook
• Strong interpersonal and communication skills
• Able to lift weights (at least 45 lbs.), ability to bend, stoop, kneel, stretch & reach
• Able to communicate effectively and tactfully with all levels of personnel
• Able to multitask in a dynamic fast paced environment
• Knowledge of health and fitness/certifications a plus
• CPR Certified
• Anticipate schedule demands and manage time effectively

KNOWLEDGE, SKILLS, AND ABILITIES

• Self-Development: Learning to use professional concepts
• Resourceful: Applies Company policies and procedures to routine tasks
• Innovation: Handles problems of a limited scope
• Quality: Delivers best effort yielding precise results
• Work is evaluated by Management for errors
• Decision-Making: Follows standard practices and procedures
• Communication: Builds stable working relationships internally with effective communication
• Teamwork: Generally receives detailed instructions on daily work and builds relationships with team members
• Technical: Applies basic technical skills and tools required for the role
• Follows established standards, procedures, and documentation