Fit4Less Host - Gloucester City Park Drive

Who is a Host? The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand.

About the role

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates, and prospective members.

• Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
• Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
• Contributes to the "everybody cleans" mindset.
• Completes and reads daily, weekly, and monthly cleanliness tasks, communications, and training to achieve standard expectations.
• Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals, and resolutions.

Provides friendly customer service that follows Fit4Less guidelines, processes, and procedures to deliver consistent service to members and prospective members.

• Welcomes everybody warmly in the club with "hi," "bye," and "thank you."
• Helps and educates members and guests with memberships, amenities, automation, and processes.
• Promotes black card amenities and memberships.
• Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
• Completes tasks and responsibilities by the set timelines.
• Completes and reads daily, weekly, and monthly tasks, communications, and training to standard expectations.
• Informs and works with the manager for progress relating to customer service and escalation support.
• Addresses, informs, and reports incidents of concern using the standard process expectations.

Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose. Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.

Requirements

• High School diploma, or working toward completion.
• 1 year teamwork and/or volunteer experience.
• Verbal communication skills.
• Written communication skills.
• WHMIS certification.
• First Aid, CPR-A & AED Certification.

Qualifications

• Puts a lot of effort into their activities.
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customers.
• Values time and uses their time effectively and efficiently.

Benefits

• Opportunities for advancement.
• Free Fitness membership.
• Fun and energetic atmosphere to come to every day.

Pay

The selected candidate will be paid minimum wage. The expected annual total compensation is $14,200, determined by the expected total number of scheduled hours per year.