Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA

About the role

The Sports Warehouse Family of Brands includes Tennis Warehouse, Pickleball Warehouse, Padel Warehouse, Running Warehouse, Tackle Warehouse, Ice Warehouse, Inline Warehouse, Derby Warehouse, Riding Warehouse, Skate Warehouse, and TYPTI Warehouse. We offer a wide range of products for athletes, adventurers, and sports enthusiasts.

Responsibilities

• Serve as a direct point of contact between the company and customers.
• Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
• Enjoys fishing for fun and relaxation or sport. Experiences with fishing products, their purpose, and benefits are a plus.
• Deliver friendly, professional, and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products, and services.
• Be flexible during busy times by helping fellow coworkers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Able to adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abside by all Sports Warehouse policies and procedures.
• Display a sense of pride in your work and represent Sports Warehouse in a favorable manner.

Qualifications

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Able to adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abside by all Sports Warehouse policies and procedures.
• Display a sense of pride in your work and represent Sports Warehouse in a favorable manner.

Skills

• Excellent verbal and written communication skills.
• Problem solving and resource utilization.
• Customer service and relationship building.
• Product knowledge and familiarity.
• Technology proficiency.
• Adaptability and multitasking.
• Organizational and time management skills.
• Positive attitude and work ethic.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*
• Time Off: Paid vacation*
• Financial Benefits: 401(k) retirement plan, Profit-sharing program
• Workplace Perks: Employee discounts across all Sports Warehouse brands, Complimentary access to our on-site fitness facility, Career growth and development opportunities, Employee appreciation events and team celebrations

Pay

$16–$18 per hour, depending on experience.

Schedule

Late afternoon Monday–Friday; Saturday shift required. Part-Time (minimum 20 hours/week, maximum 28 hours/week).

Location

Alpharetta, Georgia; On-site (No remote or hybrid option).