Fiscal Technician

Responsibilities

• Reporting to the Student Account Services Manager, the Fiscal Technician performs diverse duties related to cash management and provides significant oversight and reconciliation support for the university’s payment platforms/systems.
• Serves as primary contact for student payment issues.
• Retrieves daily reports and verifies payments are correctly applied to student accounts.
• Downloads the daily deposit reports and matches deposits to each online payment report.
• Manually enters payments from various systems on student accounts in Banner.
• Maintains spreadsheets for all deposits, including online credit cards and electronic checks, to facilitate reconciliation.
• Provides front-line customer service by welcoming office visitors and responding to phone, email and in-person inquiries from students and parents.
• Provides accurate information concerning student account charges, payments, schedule protection, financial aid transactions, refunds and direct deposit enrollment.
• Uses professional judgement to determine when to escalate a question/issue.
• Reconciles credit card merchant fee statements and to credit card batches, state receipts and the daily ledger.
• Reconciles ACH transfers from the state and electronic check payments to the Bank of America statement.
• Makes bank runs as needed.
• Works with Controller’s Office to reconcile accounts and maintain accurate financial records.
• Handles desktop deposits.
• Processes returned checks.
• Handles wire reimbursement for returned checks.
• Prepares the monthly Financial Responsibility Composite Score and returned check reports.

Requirements

• Associate’s degree in accounting or related field and two years of bookkeeping or financial experience.
• An equivalent combination of education and experience may be considered.
• Proficiency with Microsoft Word and Excel.
• Knowledge of cash receiving, accounting and disbursement methods.
• Exceptional customer service and organizational skills.
• Effective oral and written communication skills.
• Exceptional attention to detail and the ability to count and dispense cash accurately, detect and correct errors when balancing and reconciling cash entries, and maintain accurate cash accounting records.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff, students and the public.
• Sufficient technical ability to master required software.

Preferred Qualifications

• Customer service experience.
• Accounts receivable experience.