First Impression Receptionist

About the role

First Impressions Receptionist will provide welcoming customer service to internal and external customers, acting as the initial contact for visitors and phone inquiries, ensuring all are efficiently serviced and directed to appropriate personnel. While providing excellent customer service, the receptionist will perform administrative duties in support of VGM Group businesses. Reporting to a Senior Executive Business Partner, the position is based onsite at VGM Headquarters in Waterloo, IA, full-time 8 am‑5 pm.

Responsibilities

• Take ownership of the guest experience from arrival to departure, including visitor check‑in, deliveries, and other onsite business needs.
• Collaborate effectively with facilities team and other administrative personnel.
• Update and edit front desk standard operating procedures.
• Maintain and audit Walsh Theater, including checking system readiness, lights, and stocking water.
• Maintain and audit employee temporary badges, visitor badges, etc.
• Create security badges for all new hires, replacement needs, gym badges, and more.
• Upload employee photos into HRIS and Microsoft Suite.
• Take inventory and send out new employee welcome packages.
• Communicate with internal and external parties via phone and email.
• Maintain a clean and inviting appearance of VGM buildings.
• Perform administrative duties and data entry projects as assigned.

Qualifications

• High school degree or equivalent.
• Experience with face‑to‑face customer interaction and handling busy phone lines.
• Excellent organizational and communication skills; ability to thrive in a fast‑paced environment.
• Foresight and confidence to anticipate tasks and act without direction.
• Proficient computer use, knowledge of MS Office, and data entry experience.
• Physical requirements: ability to operate office equipment (computers, phones, misc. equipment), visual abilities (reading, distance, peripheral vision), and mobility to move through VGM facilities as needed.