FIRST ASST MANAGER- Store 021

About the role

The First Assistant Manager at United Dairy Farmers is a Guest Services specialist responsible for delivering outstanding service to every guest.

Responsibilities

• Managing other associates, including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates.
• Providing input to the Store Manager for counseling/discipline of associates.
• Performing screening interviews with applicants.
• Store Administration: including ordering, reviewing weekly delivery reports, transferring products, completing paperwork as directed by the Store Manager or District Supervisor.
• Overall Guest Services: Providing the signature UDF Hi Five Guest Experience; greeting guests with a warm, authentic hello, ensuring the store is prepared and ready for guests at all times, anticipating needs of guests and providing assistance to ensure each guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keeping shelves, displays, milk box and freezers filled and faced, ensuring dip cabinet is filled and appears presentable to our guests; ensuring coffee pots and ice dispensers are full, ensuring the proper rotation of stock and checking for out-of-code dates.
• Security: Maintaining awareness of all guests in the store/on the lot to minimize shoplifting and gas drive-offs, controlling cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensuring the store and parking lot are kept in a safe, clean and organized condition; keeping store equipment clean; monitoring product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.

Requirements

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.