Fire Sprinkler Service Technician 4

About the Role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. With over 140 years of experience, Johnson Controls delivers performance where it matters most, backed by advanced technology, lifecycle services, and an industry-leading field organization.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including but not limited to wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Demonstrate high-level customer service with strong organizational skills, a positive attitude, and the ability to learn quickly.
• Work independently following prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to diagnose and repair equipment.
• Perform physical labor, including carrying and moving equipment and tools weighing up to 70 lbs.
• Work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 60 feet, working within ducts, crawl spaces, and above ceilings.
• Follow all safety guidelines and procedures at all times, adhering to company and customer safety requirements.
• Maintain truck inventory to ensure timely response to customer needs.

Requirements

• 3-5 years of documented experience in the Fire Sprinkler industry performing service and repair on Sprinkler and Suppression systems.
• High School Diploma or equivalent required.
• Proficiency with computer/phone skills, including Word, Excel, Outlook, and mobile apps.
• Ability to perform service work on all water-based fire protection systems.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Valid driver’s license and driving record that meets company requirements.
• Capability to follow verbal and written instructions.

Preferred Qualifications

• NICET certification is a plus.
• Backflow certification is a plus.
• Fire pump experience is a plus.

Benefits

• Competitive starting pay.
• On-the-job paid training.
• Tuition reimbursement.
• Global advancement opportunities with unlimited career paths.
• Company vehicle (as applicable).
• Referral bonuses.
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA).
  • Life insurance.
  • 401(k) savings plan with company match.
  • Short-term and long-term disability.
  • Employee Assistance Program.
  • Wellness program.

Pay

Hiring hourly range: $26.05 - $39.04. Rate determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment.