Fire Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled Service Technician to join its team. This position involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles, and system testing.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/system issues and diagnose problems.
• Diagnose and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc., to repair equipment.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices like smart phones and laptop computers.
• Obtain customer signatures upon completed service call assignments.
• Participate in a scheduled On-call rotation.
• Train or mentor others on the service team.
• Provide the highest level of service to solve building inefficiencies and resolve service-related items, acting as a trusted advisor to customers.
• Perform other duties as assigned.

Requirements

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• A High School Diploma or equivalent.
• Excellent written/verbal communication and outstanding customer service skills.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Flexible to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• High level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to and implement safety guidelines and procedures.
• Valid driver's license and driving record meeting company requirements.
• Retain any licenses required by National, State, and Local codes.
• Provide recommendations and solutions to ensure facilities are running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level II certification strongly preferred.

Pay

Hiring hourly range: $25-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.