Fire Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled technician to join its service team. The role involves receiving service calls, diagnosing and repairing electronic fire alarm systems and other building system products.

Responsibilities

• Receive service calls from the Service Resource Center, including describing equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/system issues.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Provide the highest level of service to solve building inefficiencies and resolve service-related items.
• Communicate with district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices like smart phones and laptop computers.
• Obtain customer signatures upon completed service call assignments.
• Participate in a scheduled On-call rotation.
• Train or mentor others on the service team.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Perform other duties as assigned.

Requirements

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Able to adhere to, implement, and follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver's license and driving record meeting company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses required by National, State, and Local codes.

Preferred

• NICET Level II certification.

Benefits

This position includes a competitive benefits package, including a hiring hourly range of $24 - $34 (hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).