Fire Service Manager (Suppression Department)

About the Role

The Fire Service Manager oversees operations, sales, and administration within the fire suppression department. This role provides strategic guidance, supervision, training, and leadership to a diverse workforce, with a focus on the fire technician position.

Supervisory Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Responsibilities

• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Maximize engagement and performance of service personnel in compliance with applicable laws and company values.
• Ensure adherence to the service department’s budget parameters, financial reporting, and regulatory requirements.
• Develop and maintain strong working relationships with management, customers, and service/sales personnel for smooth implementation of activities.
• Build and develop partnerships to grow the business within the industry marketplace.
• Oversee branch KPI results, including coaching, managing, and leading team members.
• Perform other related duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration or related field (preferred).
• Professional certification in Fire Protection, specifically extinguishers (required).
• Certification in alarms, sprinklers, and special hazards (preferred).
• 3+ years of experience in the B2B Services industry.
• 1+ years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive business objectives.
• Ability to prioritize in a fast-paced environment.
• Proven leadership in driving staff performance.
• Experience building strategic partnerships and market growth.
• Valid driver’s license, auto insurance, and ability to pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone.
• Participation in virtual online meetings and computer work.
• Ability to lift up to 50 pounds at times.
• Ability to operate a motor vehicle and travel as needed.