Fire Safety Engineer

About the role

In this full-time role, the responsibilities are broader than a similar role in established companies. As an ideal candidate, you’re smart, creative, and fully engaged, with excellent people and communication skills and the ability to collaborate with the team. You’ll have various responsibilities spanning all aspects of Operations, from technical data analysis to customer and partner engagement and beyond!

Job Duties

• Manage Ting customer cases focusing on electrical fire hazard operations, mitigation, and sensor-related support activities, including after regular business hours as needed
• Plan and coordinate support efforts related to mitigation activities with customers and contractor partners relating to Ting operations
• Work with partners and customers to isolate and troubleshoot issues in the field
• Data review and analysis
• Techical project management
• Assist with producing documentation related to processes used for training and support
• Perform other duties as required

Requirements

• Education and experience in science-based disciplines/electrical systems with customer management/support experience, such as
• Bachelor’s degree in engineering, science, or related discipline
• Associates degree in engineering, science, or related discipline with skilled trades experience and/or military background.
• A skilled trades background with certifications/licenses and additional education and/or military service
• Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays
• Travel as needed

What We Offer

• Competitive salary + equity
• Freedom ability to make, own, and carry out decisions
• Health, dental, and vision insurance

Benefits

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Schedule

Remote (United States)