Fire Protection Onsite Service Tech II - LSS

About the role

Vallen is an industry leader in delivering flexible supply chain solutions while creating value for customers, supply partners, and associates. We embrace diversity, foster an inclusive culture, and support the growth of our team members. As an Onsite Technician II focused on Life Safety Services in the Vallen Safety Services Group, you will install, inspect, test, and maintain life‑safety systems and equipment for established customers on a scheduled basis.

Responsibilities

• Conduct service calls and perform systems testing and inspections to prescribed standards.
• Perform on‑site emergency troubleshooting and maintenance of customers’ Life Safety Systems.
• Identify code issues and discrepancies.
• Prepare accurate, timely Technician worksheets (TWS) and reports.
• Install Life Safety Systems.
• Provide customer service for installation and/or ITM of Life Safety Systems, including fire extinguishers, fire alarm and detection systems, gas detection systems, foam systems, dry chemical systems, clean‑agent systems, special‑hazard systems, and water‑based systems.
• Document testing and repairs accurately for proper invoicing and ensure customers receive all required documentation.
• Maintain basic knowledge of regulatory standards (State, OSHA, NFPA, etc.) and always exhibit safe work practices.
• Assist with shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing items to sales associates.
• Utilize company‑provided assets such as vehicles, inventory, safety equipment, laptop, scanner, test equipment, tools, radio, cell phone, fuel or credit cards, and maintain proper care of all assets per Vallen policies.

Qualifications

• High School diploma or GED.
• Minimum two certifications (manufacturing or state) in a fire‑protection related field.
• Fire Alarm & Extinguishing (Ext A) 1–3 years experience or WBS Construction 1–3 years experience; RME‑I (if applicable).
• Mechanically inclined with strong communication skills.
• Relevant experience installing, maintaining, repairing, and servicing life‑safety systems and equipment.
• Ability to repair and service equipment sold by Vallen.
• Maintain minimum productivity of 90 % within 60 days.
• Current motor vehicle license with a good driving record; Commercial Driver’s License required when transporting hazardous materials.
• Proficient with hand tools and able to complete repairs and maintenance in a timely, accurate manner.
• Capable of providing assistance, advice, and training to Vallen associates and plant personnel.
• Willingness to assist warehouse personnel with order fulfillment as needed.
• Keep all certifications and licenses current through required continuing education.
• Ability to read, write, and comprehend English (operational, process, and quality instructions).
• Must pass drug & alcohol screening, physical examination, and background check.

Work Environment & Physical Demands

• Reasonable accommodations evaluated for individuals with disabilities.
• Work conditions vary between indoor and outdoor field service; may involve hazardous plant environments requiring safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold or heat) during day or night operations.
• Regular verbal communication required (talking and hearing).
• Occasional lifting of items up to 55 lb.
• Ability to climb stairwells up to 15 levels and ladders (step, extension, cage) up to 24 ft.
• Walk at a normal pace for up to 15 continuous minutes.
• Stand for 8–10 hours; bend, climb, and stoop as needed to access equipment.
• Pass all test requirements to be approved for offshore work, if applicable.

Benefits

• Medical, Dental, and Vision Insurance (single, employee + spouse/children, and family coverage).
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6 % of pay (U.S. positions only).
• Employer‑paid Basic Life Insurance for employee, spouse, and dependents.
• Employer‑paid Short‑Term and Long‑Term Disability Benefits and Parental Leave (and any leave required by law).
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation based on seniority, accrued monthly and prorated from hire date; 40–56 hours of sick time per year based on seniority.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition Reimbursement Program.
• Employee Referral Program.
• Safety shoe and safety glasses reimbursement (based on position).
• Employee discounts through BenefitHub.
• Advancement opportunities.
• Compliance with all minimum wage laws.