Fire, Intrusion & Access Control Service Technician

Wachter is a family-owned company since 1930, valuing each employee as a critical part of the Wachter family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with technologies to keep businesses operating efficiently. We design, install, and maintain electrical, data, security, communications, and automation services for clients in numerous industries.

About the role

Wachter is accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician to work at various retail locations across the United States. We seek self-motivated and reliable technicians for service and special installation projects who can work independently and find solutions to complete the job. This role offers long-term employment with competitive pay and exceptional benefits.

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control, Intrusion Alarm, LAN/WAN infrastructure, and wireless LAN.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.
• Complete all wiring, connections/terminations, and equipment installations ensuring Access Control and Intrusion systems meet customer satisfaction and contractual requirements.
• Install, repair, or upgrade fire alarm systems and program control panels using building plans and electrical layouts.
• Mount sensors at appropriate locations, including tasks such as drilling holes for cabling and accessing crawlspaces or attics.
• Ensure all wiring, connections, and equipment installations for fire alarm systems comply with electrical and fire codes.
• Test newly installed fire alarm systems and component devices to ensure operational functionality.
• Adhere to all required project safety requirements as set forth by Wachter, customers, or OSHA.
• Perform additional duties as assigned by your supervisor.
• Ensure all work complies with current codes and regulations.
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment.
• Conduct tests to ensure newly installed systems and component devices meet local, county, state, or federal codes and legal or insurance requirements.
• Troubleshoot new system installations to ensure proper functioning.

Requirements

• Fire Alarm Specialty Technician License for the State of Michigan.
• Field installation experience in security environments: Fire Alarm, Intrusion, Access Control.
• NICET certification (Preferred).
• Current/valid state-required Physical Security license and/or Life Safety license in the applicable technology.
• Knowledgeable about NFPA standards, including NFPA 70 and 72.
• Work schedule mainly during the day (8 am to 5 pm), with some night shifts.
• Available and willing to work at heights of 20’-60’ on lifts.
• Experience reading blueprints and site maps.
• Experience with multiple Intrusion/Access system manufacturers is a plus.
• Assist with pre-installation opportunities by designing and planning technical solutions.
• Perform new installs and provide technical escalation support both on-site and remotely via phone and specialized tools.
• Excellent customer relationship and communication skills, both verbal and written.
• Possess basic PPE and reliable transportation during the training period prior to receiving a company vehicle.
• Computer/laptop/smartphone proficiency; basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus.
• Highly proficient with email, spreadsheets, and the ability to learn internal systems.
• Valid driver’s license with a clean driving record; no DUI or DWI in the last three years.

Benefits

• Company-paid medical, dental, prescription, and vision benefits.
• Life, AD&D, and LTD insurance.
• Paid vacation and holidays.
• Company-matched 401K and IRA retirement savings.
• Per-diem paid when overnight travel is required.
• Drive time and mileage paid for use of a personal vehicle when travel is required.
• Company vehicle provided after orientation.

Schedule

• Mainly day shifts (8 am to 5 pm), with some night shifts.
• Willingness to travel moderately (up to 20-30%) and work flexible shifts, including overnights.
• Must attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas, scheduled shortly after hire.

Travel and Training

• Must have reliable personal transportation for use during the initial training period.
• Company vehicle provided upon completion of orientation.