Fire Alarm, Security & Access Control Service Technician

About

Wachter is a family-owned company since 1930, serving commercial and industrial clients with technologies needed to keep businesses operating efficiently. We design, install, and maintain electrical, data, security, communications, and automation services across numerous industries. With over 900 licenses nationwide, we value relationships and invest in our employees as critical members of the Wachter family.

About the Role

Wachter is seeking a self-motivated and reliable Fire Alarm/Intrusion/Access Control Service Technician to work at various retail locations across the United States. This role involves service and special installation projects, requiring independent problem-solving and technical expertise. Long-term employment with competitive pay and exceptional benefits is available for qualified candidates.

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control, Intrusion Alarm, LAN/WAN infrastructure, and wireless LAN.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.
• Complete all wiring, connections, and equipment installations for Access Control and Intrusion systems to meet customer satisfaction and contractual requirements.
• Install, repair, or upgrade fire alarm systems and program control panels using building plans and electrical layouts.
• Mount sensors, drill holes for cabling, and access locations such as crawlspaces or attics.
• Ensure fire alarm systems comply with electrical and fire codes, and test newly installed systems for operational functionality.
• Adhere to all project safety requirements set by Wachter, customers, or OSHA.
• Collaborate with the Installation Team Lead or Project Manager on work schedules and equipment delivery.
• Conduct tests to ensure systems meet local, county, state, or federal codes and legal or insurance requirements.
• Troubleshoot new system installations to verify proper functioning and compliance.
• Perform additional duties as assigned by supervisors.

Requirements

• Field installation experience in security environments: Fire Alarm, Intrusion, or Access Control.
• NICET certification (preferred).
• Current/valid state-required Physical Security license and/or Life Safety license in the applicable technology.
• Knowledge of NFPA standards, including NFPA 70 and 72.
• Work schedule primarily during the day (8 am to 5 pm), with some night shifts.
• Ability and willingness to work at heights of 20’-60’ on lifts.
• Experience reading blueprints and site maps.
• Experience with multiple Intrusion/Access system manufacturers is a plus.
• Assist with pre-installation design and planning of technical solutions.
• Provide technical escalation support on-site and remotely via phone or specialized tools.
• Excellent customer relationship and communication skills (verbal and written).
• Basic PPE and reliable transportation during the training period (prior to company vehicle issuance).
• Computer/laptop/smartphone proficiency; basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus.
• Highly proficient with email, spreadsheets, and the ability to learn internal systems.
• Valid driver’s license with a clean driving record (no DUI or DWI in the last three years).

Travel and Training

• Willingness to travel moderately (up to 20-30%) and work flexible shifts, including overnights.
• Must attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas, shortly after hire.
• Company vehicle provided upon completion of orientation; per-diem paid for overnight travel.
• Drive time and mileage paid for use of a personal vehicle during the initial training period.

Benefits

• Company-paid medical, dental, prescription, and vision benefits.
• Life, AD&D, and LTD insurance.
• Paid vacation and holidays.
• Company-matched 401K.