Fire Alarm, Security & Access Control Service Technician

Wachter is a family-owned company since 1930 that values relationships and invests in its employees. With over 900 licenses across the country, Wachter serves commercial and industrial clients with technologies to keep businesses operating efficiently.

About the role

We are seeking a self-motivated and reliable Fire Alarm/Intrusion/Access Control Service Technician to work at various retail locations across the United States. This role involves service and special installation projects, requiring independent work and problem-solving skills.

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control, Intrusion Alarm, LAN/WAN infrastructure, and wireless LAN.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.
• Complete all wiring, connections, and equipment installations for Access Control and Intrusion systems to meet customer satisfaction and contractual requirements.
• Install, repair, or upgrade fire alarm systems and program control panels using building plans and electrical layouts.
• Mount sensors at appropriate locations, including tasks such as drilling holes for cabling and accessing crawlspaces or attics.
• Ensure fire alarm systems comply with electrical and fire codes through proper wiring, connections, and equipment installations.
• Test newly installed fire alarm systems and component devices to ensure operational functionality.
• Adhere to all required project safety requirements as set forth by Wachter, customers, or OSHA.
• Perform additional duties as assigned by your supervisor.
• Ensure all work complies with current codes and regulations.
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and equipment delivery.
• Conduct tests to ensure newly installed systems meet local, county, state, or federal codes and legal or insurance requirements.
• Troubleshoot new system installations for proper functioning and compliance.

Requirements

• Fire Alarm Specialty Technician License for the State of Michigan.
• Field installation experience in security environments: Fire Alarm, Intrusion, or Access Control.
• NICET certification (Preferred).
• Current/valid state-required Physical Security license and/or Life Safety license in the applicable technology.
• Knowledgeable about NFPA standards, including NFPA 70 and 72.
• Experience reading blueprints and site maps.
• Experience with multiple Intrusion/Access system manufacturers is a plus.
• Assist with pre-installation opportunities by designing and planning technical solutions.
• Excellent customer relationship and communication skills, both verbal and written.
• Basic PPE and reliable transportation during the training period prior to receiving a company vehicle.
• Computer/laptop/smartphone proficiency; basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus.
• Highly proficient with email, spreadsheets, and the ability to learn internal systems.
• Valid driver’s license with a clean driving record; no DUI or DWI in the last three years.
• Willingness to work at heights of 20’-60’ on lifts.
• Available for a work schedule mainly during the day (8 am to 5 pm), with some night shifts.

Travel and Training

• Willingness to travel moderately (up to 20-30%) and work flexible shifts, including overnights.
• Must attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas, scheduled shortly after hire.
• Per-diem paid when overnight travel is required.
• Drive time and mileage paid for the use of a personal vehicle during the initial training period.
• Company vehicle provided after orientation.

Benefits

• Company-paid medical, dental, prescription, and vision benefits.
• Life, AD&D, and LTD insurance.
• Paid vacation and holidays.
• Company-matched 401K and IRA retirement savings.