Fire Extinguisher Service Technician

Job Summary

The Fire Extinguisher Service Technician is responsible for the service and sales of fire extinguishers, emergency lighting, fire hoses, kitchen fire systems, and any related Life Safety items deemed applicable. The technician acts as a liaison between the customers and the company by providing exceptional customer service. This position interfaces with customers, our customer service department, and shop technicians with the department manager's direction. Earn up to $20/hr. depending on experience and qualifications.

Essential Duties and Responsibilities

• Complete assigned work according to schedule at various customer facilities.
• Operate, test, recharge, and inspect firefighting equipment to ensure functionality and compliance.
• Maintain all testing and recharging tools and equipment in proper working conditions.
• Accurately prepare and review invoices with customers; provide clear recommendations and service details.
• Identify, address, and resolve customer concerns in a professional and timely manner.
• Conduct semi-annual inspections of kitchen suppression system.
• Inspect and perform repairs on exit and emergency lighting systems as needed.
• Deliver fire extinguisher training and safety education to customers.
• Participate in departmental, planning, and company-wide meetings as required.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license with an acceptable driving record over the past three (3) years.
• Experience using hand tools in a mechanical or technical setting.
• Basic computer skills, including familiarity with common software applications.
• Ability to lift 75+ pounds safely and consistently.
• Capable of standing and walking for up to 8 hours during a work shift.
• Ability to safely work on ladders and at elevated heights as required.

Preferred Skills

• Strong mechanical aptitude with the ability to troubleshoot and repair equipment.
• Prowen problem-solving skills with a proactive and solution-focused mindset.
• Experience in sales and customer service, with the ability to build rapport and communicate effectively.
• Highly organized and detail-oriented, with strong time management skills.
• Demonstrated ability to work effectively as a team player in collaborative environments.

Goals

• Must consistently meet service time standard goals as set by the company.
• Must obtain and maintain NAFED/ICC certification within the designated time frame (if not already certified).

Work Environment

• Work performed offsite at customer facilities, which may include both clean and unclean conditions, and exposure to hot or cold environments.
• Company vehicles will be used to travel to and from job sites.
• Job duties may require extensive walking and climbing ladders throughout the workday.
• Outdoor work is often required and may involve varying weather conditions.
• Steel-toed boots and other appropriate personal protective equipment (PPE) are required while on the job.

Scheduling Requirements

• Must be available to work a minimum of 40 hours per week; overtime may be required based on workload and customer needs.
• Primary availability should be within the window of 7:00 AM to 5:00 PM, Monday through Friday.
• Must roactively communicate availability for early mornings, evenings or overnight work to the manager during weekly or bi-weekly scheduling periods.

Compensation & Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Company-provided work attire featuring our logo.
• Potential for a company vehicle to be provided for job-related travel.