Fire Detection Systems Technician

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to develop through meaningful service work, learning opportunities, and a culture that supports your physical, financial, and emotional well-being.

What You Will Do

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Perform programming of fire alarm, security, and access control system panels.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

How You Will Do It

• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low-voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written/verbal communication and outstanding customer service skills.
• Experience with CCTV, IT, and IP networks is a plus.
• On-call and after-hours work required occasionally to meet customer needs.

Requirements

• 5+ years’ experience with fire alarm, access control, security intrusion, sound, and communications systems.
• Ability to interpret blueprints, diagrams, and specifications.
• A good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.

Preferred Qualifications

• Technical training.
• NICET II or III certification.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care – available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

Pay

Hiring hourly range: $29.95 - $41.20. The hourly rate will be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.