Fire Communications Specialist

Position Overview

Under basic supervision, answers and processes emergency and non‑emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public; dispatches appropriate fire department resources and provides radio communications support to emergency responders.

Essential Functions

• Answers emergency and non‑emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City‑wide emergency.
• Performs other related duties as assigned and complies with all policies and standards.
• Supports the relationship between the City of Waco and the public by demonstrating courteous and cooperative behavior; maintains confidentiality of work‑related issues and City information.
• Lives the City of Waco Values.

Minimum Qualifications

• High school diploma or GED equivalent.
• Preferred: 1 year of customer service and computer experience.

Licenses and Certifications

• Fire Service Communications certification from the Association of Public‑Safety Communications Officials (APCO) within 180 days of hire.
• Successful completion of any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA) upon hire date.

Pay

Minimum starting salary is $20.60 per hour.

Schedule

May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City‑wide emergency.