Emergency Communications Specialist

About the Role

You Are The First First Responder. THE REALITY OF THIS ROLE You will take calls at 2 a.m. from people in the worst moments of their lives - and you will be the calm they desperately need. You will simultaneously manage multiple active incidents, track officer locations, relay critical information, and make split-second decisions - all without leaving your chair. You won't carry a badge or wear a vest, but the officers, firefighters, and paramedics in the field will depend on you completely. This is not a stepping stone to something else. This is the job - and it takes everything you've got.

About The Role The City of Katy Emergency Communications Center is the nerve center of public safety operations for our community. As an Emergency Communications Specialist, you are the link between a citizen in crisis and the help that saves them. You will handle 9-1-1 and non-emergency calls across Police, Fire, and Medical channels, dispatch personnel using computer-aided dispatch systems, maintain critical data records in local, state, and national systems, and serve as an essential resource after hours for animal control, public works, and parks. This position is designated Critical Personnel. During disasters or catastrophic events, you may be required to remain on duty and perform duties beyond your normal scope to protect the continuity of City operations.

Ready to answer the call?

Responsibilities

• Multi-Channel Call Intake: 9-1-1 and non-emergency calls for Police, Fire, and Medical including TDD systems
• CAD Dispatch: Real-time dispatch of Police, Fire & EMS via computer-aided dispatch
• Database Operations: NCIC/TCIC entries, warrants, and SETCIC/TLETS/NLETS system management
• Record Keeping: Accurate information relay and documentation under high-pressure conditions
• Jail Out-Booking: Processing subjects from jail including cash payments and bonds
• After-Hours Coordination: Animal control, public works, and parks dispatch after business hours

Requirements

Who Succeeds Here: A high school diploma is the minimum - but the people who thrive in this role bring far more. We're Looking For Individuals Who:

• Stay composed when everything is happening at once - your voice is someone's lifeline
• Rap