Fire Claims Billing Specialist

Essential Duties and Responsibilities

• Meet individual production targets for claims processing while maintaining accuracy and compliance.
• Retrieve and review incident data from clients to ensure all necessary information is collected.
• Communicate effectively with insurance adjusters, insured drivers, and businesses to clarify information and facilitate claim processing.
• Verify the accuracy and completeness of submitted claims prior to submission.
• Enter, update, and maintain insurance policy and claim information in the company database.
• Calculate, prepare, and submit accurate billing to insurance carriers promptly.
• Process inspection and claim payments, including over-the-phone payments.
• Maintain accurate and organized records for all assigned accounts.
• Assist with special projects and perform other duties as assigned.

Education and Experience

• A high school diploma or equivalent is required.
• An associate degree in insurance, business administration, accounting, or a related field is preferred.
• A minimum of one year of experience in fire incident claims processing or a related field is required.
• Familiarity with fire terminology and report structure is required.

Required Knowledge, Skills, and Abilities

• Intermediate or higher proficiency in Microsoft Office (Excel, Outlook, Word).
• Strong customer service skills and professional demeanor.
• Excellent verbal and written communication skills.
• A high level of accuracy and attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.