Fire Area Service Support Coordinator
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For over 140 years, Johnson Controls has delivered performance where it matters, backed by advanced technology, lifecycle services, and an industry-leading field organization.
About the role
This 100% onsite position is responsible for billing and providing invoices to customers who require a complete billing packet, including reports and certified payroll to ensure timely payment.
Responsibilities
- Assign tasks for the 14 dedicated field resources.
- Track and manage all open calls, including inspection manuals.
- Locally bill all open service requests (SRs), including inspection manuals and general service requests.
- Track and maintain monthly L&M (Labor & Material) revenue.
- Package and deliver invoices per negotiated timelines.
Requirements
- Experience in Customer Service or Operations/Service Delivery.
- Strong decision-making skills and adaptability.
- Proficient in MS Office, especially Excel.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Team player with the ability to operate under pressure.
Pay
Hiring hourly range: $29–39. The final rate will be determined by education, experience, knowledge, skills, internal equity, and market alignment.
Benefits
This position includes a competitive benefits package.