Fire Area Service Support Coordinator

We need to output HTML fragment with sections: About the role? Actually the posting includes description about company, but we should not repeat job title. We need sections: maybe "About the role" (the description of role), "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Only include sections if posting has real specific content. We need to parse the posting. Content: - Intro about Johnson Controls (company description). Could be "About the role"? Actually "About the role" could be the description of the role: "Under general supervision, coordinates customer service requests..." That's responsibilities. The company description maybe not needed? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." We can include a short paragraph about company? Not required but we can include as prose under maybe no heading? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have sections like About the role (maybe a brief summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include if content. Let's extract: About the role: Could be a summary: "Johnson Controls ... helps customers use energy more productively..." That's company overview, not role. But we could treat as "About the role" describing the position: "Under general supervision, coordinates customer service requests..." That's more responsibilities. However we can still have an "About the role" paragraph summarizing the role: maybe combine first paragraph after company description: "We are one team..." Not sure. Better: Use "About the role" for the descriptive paragraph about the role's purpose: maybe the sentences: "Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads." That's actually a responsibility. But we can still put that under Responsibilities. Thus we may not need About the role if we don't have a distinct summary. However we could include a short paragraph about the role's purpose from the intro: "Be part of the future! We are one team..." That's fluff. Probably better to include sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Schedule not mentioned. Let's extract responsibilities list: The posting has a big block under "What You Will Do" and "How You Will Do It". Those are responsibilities. We need to put them in

• . We need to preserve all substantive information, not invent or summarize away detail. So we need to list each duty as a list item. Let's extract bullet points from that block: Under "What You Will Do": - Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads. - Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. - Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. Under "How You Will Do It": - Receives customer requests for unscheduled or scheduled service. - Determines customer needs and matches appropriate Technician or Team Lead to the need. - Communicates the action plan and services to be provided directly to the customer. - Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. - Answers any customer inquiries and resolves or escalates customer issues, as appropriate. - Upon completion, reconciles all service requests daily. - Coordinates labor scheduling to align technician to the appropriate customer and service need. - Ensures Technicians are provided daily schedules. - Maintains consistent communication with assigned Technicians. - Follows up on activities to ensure completion in an established timeframe. - Assists with creation of L&M quotations. - Develops and maintains viable long-term relationships with customers and subcontractors. - Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. - Researches and follows up on questions identified during monthly business review. - Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date. - Business review support - Billing support - Customer retention support - Facilitates administration of warranty claims. - Periodically performs duties of the Customer Service Agent Assistant as overflow demands. - Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department - Other duties and administrative activities as assigned. Note some lines like "Business review support", "Billing support", "Customer retention support" appear as separate lines but likely are bullet points. We need to keep them as list items. Now Requirements: Under "Required What we look for": Actually heading "Required". The text: "Associates degree preferred, high school diploma or equivalent required Preferred minimum of 3-5 years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals." We can treat these as requirements. Could split into Requirements and Qualifications? The instruction includes both headings. We could put all under Requirements. Or separate: Requirements (education, experience) and Qualifications (skills). But we need to avoid thin sections. Maybe combine into Requirements. But we also have "Skills" section: Could list interpersonal, organizational, etc. However we could put those under Skills. Let's decide: We'll have sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Extract: Requirements (education/experience): - Associates degree preferred, high school diploma or equivalent required. - Preferred minimum of 3-5 years of service industry experience managing service operations and/or service scheduling. Qualifications (maybe abilities): - Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. - Must have strong interpersonal skills to effectively communicate with both internal and external clients. - Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. - Able to prioritize work activities based upon financial impact to desired business goals. - Experience and/or basic project accounting or costing principals is desired. - Able to influence diverse teams to accomplish tasks/goals. Skills could be overlapping; but we could treat the above as Skills. However we need to avoid duplication. Perhaps better: Requirements: education/experience. Skills: interpersonal, organizational, attention to detail, ability to handle multiple projects, prioritize, influence teams, basic project accounting. Qualifications maybe not needed. But we have headings list; we can omit Qualifications if no distinct content. Benefits: Under "What We Offer": list: - Competitive Starting Pay - Paid Training - Global Advancement Opportunities - Company Vehicle (as applicable) - Referral Bonuses - Comprehensive Benefits - Medical/Dental/Vision insurance - Health Savings Account (HSA) - Life Insurance - 401(k) savings plan with company match - Short-Term and Long-Term Disability - Employee Assistance Program - Wellness Program - And More! We need to preserve all substantive information. So we can list each as list items under Benefits. Pay: The posting includes "HIRING HOURLY RANGE: $35- $42 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you apply." Thus we have pay range: $35-$42 hourly. We'll include Pay section with that info. Schedule: Not mentioned, so omit. Now we need to output HTML fragment with

  headings and

  • for lists,

    for prose. We need to avoid repeating job title. No mention of job ID. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to ensure we don't include filler like "commensurate with experience". Not present. Now craft HTML. We'll start with maybe a

    for company overview? Not required but could be included as prose under no heading? The instruction says use

    for prose. We could include a short paragraph about the role's purpose under "About the role". But we don't have a distinct About the role section. Could we create About the role with a paragraph summarizing the role? Might be considered filler if not specific. Safer to omit About the role if no specific content. Thus sections: Responsibilities, Requirements, Skills, Benefits, Pay. But we also have Qualifications maybe we can put under Requirements. Let's combine education/experience under Requirements, and abilities/skills under Skills. Let's list Responsibilities as many items. Now produce HTML. We'll need to escape any HTML special characters? Not needed. Let's craft:

    Responsibilities

    • Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.
    • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
    • Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
    • Receives customer requests for unscheduled or scheduled service.
    • Determines customer needs and matches appropriate Technician or Team Lead to the need.
    • Communicates the action plan and services to be provided directly to the customer.
    • Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
    • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
    • Upon completion, reconciles all service requests daily.
    • Coordinates labor scheduling to align technician to the appropriate customer and service need.
    • Ensures Technicians are provided daily schedules.
    • Maintains consistent communication with assigned Technicians.
    • Follows up on activities to ensure completion in an established timeframe.
    • Assists with creation of L&M quotations.
    • Develops and maintains viable long-term relationships with customers and subcontractors.
    • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.
    • Researches and follows up on questions identified during monthly business review.
    • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
    • Business review support
    • Billing support
    • Customer retention support
    • Facilitates administration of warranty claims.
    • Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
    • Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department
    • Other duties and administrative activities as assigned.
    Now Requirements: