Fire Alarm Technician NYC

Founded in 1991, Mircom Group of Companies is North America’s largest independent designer, manufacturer, and distributor of intelligent building and life safety solutions. Our portfolio includes fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies, serving customers in over 100 countries worldwide.

About the role

Reporting to the Area Sales Manager, the Fire Alarm Technician will provide technical support to Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must accommodate a flexible schedule and reside in central New Jersey or one of the five boroughs of New York City.

Responsibilities

• Occasionally perform programming, verification, and inspection of fire alarm systems, access control and intercom systems, and other fire protection equipment
• Program to effectively navigate fire protection systems with end users
• Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
• Conduct technical Lunch & Learn sessions to educate and inform clients on products and services
• Provide technical support and operational training to end-users
• Extend service offerings to better meet customer needs
• Collaborate with Engineering and Applications departments to ensure seamless integration of technical solutions and effective communication with clients
• Address inquiries and resolve technical issues while providing quality customer care
• Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection, and client interactions
• Ensure customers and end-users have a positive experience working with Mircom
• Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
• Travel and occasional overnight stays as required

Requirements

• NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
• Completion of high school and/or trade school
• Proficient in programming fire alarm systems
• Proficient in Microsoft Office (PowerPoint, Excel, and Word)
• Thorough understanding of the high-rise market, including its unique challenges and code requirements
• Excellent written and verbal communication skills
• Strong planning, organization, and multi-tasking skills
• Customer-service oriented and a team player
• Detail-oriented with the ability to gather and monitor information, assess, and solve problems
• Residence in central New Jersey or any of the five boroughs of NYC is preferred

Benefits

• Competitive salary
• Group insurance benefits
• Company 401K program
• Opportunities for career advancement