Fire Alarm Technician

About the Role

As a Fire Alarm Service Technician at Encore, you will be a key part of keeping our customers’ life safety systems operating the way they should when it matters most. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, ensuring they are compliant, reliable, and ready to perform. This is a field-based role with variety and autonomy, moving from site to site, solving problems in real-time, and working directly with customers, contractors, and internal teams. For a technician who takes pride in precise work, clear communication, and leaving systems better than they were found, this role offers long-term career growth in a critical industry.

Responsibilities

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

Requirements

• High school diploma or GED required; technical or industry-related experience preferred.
• Valid electrical license, in accordance with state-specific requirements.
• Valid driver’s license and willingness to travel within your assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• Professional, team-oriented mindset and commitment to customer service excellence.

Qualifications (Preferred)

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work, not just one or the other.
• Experience mentoring or supporting apprentices or less experienced technicians in the field.
• Experience working across multiple manufacturers and comfort adapting to different panels and devices.
• Known for clean, complete documentation and keeping customers informed without prompting.

Benefits

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: Culture that values results and empowers the team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: Encourages experimentation, learning, and collaboration, with space to share ideas.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Planning: Participation in Fidelity 401(k) plan with a company match.
• Life Insurance: Company-paid life insurance policy of $50,000.