Fire Alarm Technician

Encore Fire Protection is the east coast’s largest full‑service fire protection company, serving over 90,000 customers from Maine to Louisiana with a team of more than 2,200 employees. We deliver innovative fire suppression, sprinkler, and alarm solutions that protect lives and property, and we are committed to continuous growth, innovation, and a safety‑first culture.

About the Role

As a Fire Alarm Service Technician you will keep customers’ life‑safety systems operating reliably. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, ensuring compliance and readiness. This field‑based position offers variety, autonomy, and direct interaction with customers, contractors, and internal teams.

Key Responsibilities

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on‑call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

Requirements

• High school diploma or GED required; technical or industry‑related experience preferred.
• Valid electrical license meeting state‑specific requirements.
• Valid driver’s license and willingness to travel within the assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands‑on experience with fire alarm systems from major manufacturers (Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, Honeywell).
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• Professional, team‑oriented mindset and commitment to customer service excellence.

Preferred Qualifications

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water‑based systems for inspection, testing, or layout.
• Experience supporting both service and small‑project work.
• Experience mentoring or supporting apprentices or less‑experienced technicians.
• Proficiency across multiple manufacturers and adaptability to different panels and devices.
• Reputation for clean, complete documentation and proactive customer communication.

Pay

Salary commensurate with experience with an opportunity for a results‑driven bonus. Expected hourly range $30 – $50 per hour.

Benefits

• Competitive hourly pay with performance‑based bonus opportunity.
• Tuition assistance for fire‑protection‑related schooling needed to obtain licensing.
• Company swag and attire (t‑shirts, hoodies, jackets) provided at least twice a year.
• People‑focused culture encouraging experimentation, learning, and idea sharing.
• Access to leading‑edge web‑based productivity tools.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company‑paid life insurance policy of $50,000.