Fire Alarm Supervisor

About the Company

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. With over 140 years of experience, Johnson Controls delivers performance where it matters, backed by advanced technology, lifecycle services, and an industry-leading field organization.

Benefits

• Competitive salary
• 15 days of paid vacation, holidays, and sick time in the first year
• Comprehensive benefits package including medical, dental, and vision care (available day one)
• Extensive product and on-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Provide vision, leadership, and direction for the service and/or installation business in the local office.
• Supervise technicians and develop business strategies to meet district objectives and drive profitable growth.
• Implement plans, programs, and processes to meet and exceed corporate revenue, profitability, and customer satisfaction goals.
• Maintain effective customer communications and build solid relationships from initial contact through service delivery.
• Ensure contractual obligations are fulfilled and resolve customer complaints quickly to enhance customer relations.
• Set fair and manageable territories for technicians and assign performance measurements to motivate employees.
• Train and instruct clerical and dispatch personnel in job procedures, including CRM system usage.
• Ensure compliance with corporate safety programs, including employee safety training and hazard identification.

Requirements

• Demonstrated supervisory and leadership abilities, including training, team building, presentation, and negotiation skills.
• Associate Degree or equivalent experience.
• Minimum of 5-10 years’ experience in a supervisory position.
• Available for local/regional travel, which may include nights and weekends to accommodate customer schedules.

Pay

Hiring salary range: $85,000–$117,000 (determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment). This role includes a competitive bonus plan based on individual, group, and corporate performance, as well as a comprehensive benefits package.