Fire Alarm Service Technician

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

Requirements

High school diploma or equivalent required. Associate's degree in fire protection technology or related field preferred. Minimum of 2 years of experience in fire alarm systems installation, testing, maintenance and repair. Must be able to pass a background check and drug screening. Must have valid driver’s license and reliable transportation.

Qualifications

Must possess excellent communication and problem-solving skills. Must be able to work independently and as part of a team. Must be able to lift up to 50 pounds and stand/walk for extended periods of time. Must be able to work flexible hours, including evenings and weekends as needed.

Skills

• Knowledge of NFPA codes and standards
• Experience with fire alarm systems installation, testing, maintenance and repair
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to lift up to 50 pounds and stand/walk for extended periods of time
• Flexibility to work flexible hours, including evenings and weekends as needed

Benefits

The Hiller Companies offers a competitive compensation package, including health insurance, retirement benefits, paid time off, and more. We also offer opportunities for growth and development within our organization.

Pay

Salary range: $40,000 - $60,000 annually, depending on experience and qualifications.

Schedule

Full-time position with flexible hours, including evenings and weekends as needed.