Fire Alarm Service Technician

About Tech Electronics Tech Electronics is a Midwest-based, family-owned company specializing in fire and life safety, security, and communications systems. For more than 60 years, we've helped protect people, property, and businesses through innovative technology solutions and exceptional customer service. Our employees are the foundation of our success, and we invest in their growth through ongoing training, career development, and advancement opportunities. We're looking for an experienced Fire Alarm Service Technician who is recognized as a technical expert in the field. This is an opportunity for someone who enjoys solving complex problems, mentoring others, and serving as a trusted advisor to customers while working with some of the most advanced fire alarm systems in the industry. Position Summary The Fire Alarm Service Technician is responsible for servicing, troubleshooting, programming, and commissioning sophisticated fire alarm systems across commercial, healthcare, education, industrial, and government facilities. This role serves as a senior technical resource for customers, project teams, and fellow technicians, ensuring systems operate safely, reliably, and in compliance with all applicable codes and standards. What You'll Do Advanced Service & Troubleshooting Diagnose and repair complex fire alarm system issues with minimal supervision.Troubleshoot networked fire alarm systems, communication pathways, and integrated building systems.Perform software updates, system modifications, programming changes, and controller replacements.Execute advanced diagnostics utilizing manufacturer-specific software tools. Customer Support Build trusted relationships with customers through professional communication and technical expertise.Explain technical findings and recommend solutions in a clear, customer-friendly manner.Provide emergency service response when required.Identify opportunities for preventative maintenance, upgrades, and system improvements. Required Qualifications 7+ years of experience servicing commercial fire alarm systems.Strong knowledge of NFPA 72, NEC, and applicable fire codes.Experience programming, servicing, and troubleshooting sophisticated fire alarm systems.Ability to independently diagnose difficult electrical and communication issues.Strong understanding of network communications as they relate to fire alarm systems.Excellent customer service and communication skills.Valid driver's license with acceptable driving record. Preferred Qualifications NICET Fire Alarm Systems Level III or IV certification.Manufacturer certifications such as:SiemensNotifierEdwardsSimplexESTBoschHoneywellGamewell-FCIExperience with integrated systems including:Access ControlSecurityMass NotificationSmoke ControlVoice EvacuationExperience mentoring technicians or leading technical teams. Physical Requirements Lift and carry equipment weighing up to 75 pounds.Climb ladders and work at varying heights.Work in construction environments, occupied buildings, and mechanical spaces.Stand, kneel, bend, and work in confined spaces for extended periods.Travel locally to customer sites throughout the assigned territory. WHY TECH ELECTRONICS? At Tech Electronics, you'll join a team of highly skilled professionals committed to protecting lives through technology. We provide the tools, training, and support necessary for you to continue growing your technical expertise while building lasting relationships with customers and teammates. We Offer Competitive compensation based on experienceMedical, dental, and vision insuranceHealth Savings Account (HSA)401(k) with company matchPaid Time Off and paid holidaysCompany vehicle (where applicable)Company-provided tools, technology, and uniformsOngoing manufacturer and NICET certification trainingCareer advancement opportunities within a growing organizationFamily-oriented culture focused on teamwork and professional development Tech Electronics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change at any time based on business needs. Must be able to pass a drug and background screen.