Fire Alarm Service Technician

About the role

Silco Fire & Security is a mission-driven, family-owned company protecting lives and property for over 45,000 businesses across Ohio, Kentucky, and surrounding states. As the market leader in the Midwest, we design, install, maintain, and monitor fire protection and security systems that keep people safe and businesses compliant.

The Fire Alarm Service Technician plays a vital role in troubleshooting, repairing, and maintaining fire alarm systems to ensure customer systems remain safe, reliable, and code compliant. This service-driven position focuses on diagnosing issues, completing repairs efficiently, and communicating deficiencies and next steps to customers. The role also supports inspection activities, assisting with testing and accurate reporting in accordance with NFPA 72 and Silco inspection standards.

Responsibilities

• Diagnose, troubleshoot, and repair fire alarm systems, including panels, initiating devices, notification devices, and system wiring.
• Respond to service calls with urgency and professionalism, identifying root causes and restoring systems to proper operation.
• Clearly identify, document, and communicate deficiencies found during service or inspections to support timely quoting and repair.
• Complete service tickets, inspection reports, and deficiency documentation accurately in company systems using iPad and SOP-driven workflows.
• Assist inspectors with fire alarm testing and inspections in accordance with NFPA 72 and Silco inspection procedures.
• Maintain strong communication with customers on-site by explaining system issues, recommended repairs, and next steps in a clear and professional manner.
• Coordinate as needed with scheduling, supervisors, and deficiency/sales teams to ensure work is completed efficiently.
• Support minor upgrades, device replacements, and small system modifications.
• Maintain working knowledge of fire alarm codes, manufacturer requirements, and changing industry standards.
• Follow all company safety policies and jobsite requirements at all times.
• Take ownership of performance metrics, including productivity, documentation quality, and responsiveness.

Requirements

• High school diploma or equivalent required; fire protection or technical training preferred.
• Minimum of 3 years of experience in fire sprinkler inspection, testing, service, or repair.
• Ohio Sprinkler Inspection License or NICET II.
• Working knowledge of water-based fire protection systems and applicable NFPA standards, including NFPA 13, 25, and 72 as applicable.
• Ability to read and interpret system drawings, inspection reports, and code requirements.
• Proficient in the use of hand tools, power tools, and testing equipment related to sprinkler service work.
• Strong troubleshooting skills, attention to detail, and commitment to quality workmanship.
• Effective verbal and written communication skills, including customer interaction and report completion.
• Ability to work independently in the field while maintaining productivity and compliance expectations.
• Valid driver’s license with an acceptable driving record.
• Willingness to participate in ongoing training, certifications, and continuing education.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits

• Medical, dental, and vision coverage.
• Aflac and Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• Company-paid training.
• 401(k) program with company matching.
• Tuition reimbursement.
• Paid holidays and generous paid time off.

Employment is contingent upon completing and passing a background check and drug screen.