Fire Alarm Service Technician
About the role
Oliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.
Responsibilities
This position is accountable for the proper and timely service, repair, programming, and routine maintenance of fire alarm systems in a way that supports quality work, customer satisfaction, and company objectives. While the role is primarily service-focused, occasional installation support may be needed. This position reports to the Fire Alarm Service Manager. This is a hands-on service role for a technician who can troubleshoot and repair fire alarm systems while providing professional support to customers.
- Service, repair, and routinely maintain fire alarm systems, including device replacement, wiring repairs, and circuit troubleshooting.
- Diagnose system issues and complete the necessary repairs to restore proper operation.
- Program fire alarm systems according to specifications and design while meeting NFPA 72 code requirements.
- Provide occasional installation support, including wire runs, conduit installation, device mounting, and system modifications, as needed.
- Participate in the on-call schedule for after-hours service.
- Present yourself professionally to customers and help create and maintain positive customer relationships.
- Complete service documentation and communicate system findings, repair needs, and follow-up recommendations.
- Participate in education and training classes.