Fire Alarm Service Sales Manager

About the role

Oliver Fire Protection & Security is a privately held, full‑service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver is recognized for delivering quality fire protection, life safety, and security solutions while exceeding customer expectations. The company values safety, customer service, teamwork, and long‑term career opportunities.

The Fire Alarm Service Sales Manager will lead the Fire Alarm Service Sales Team, reporting to the Fire Alarm Service Manager. This role collaborates with service operations, administration, and customers to ensure a consistent customer experience and to drive growth and profitability of the department.

Responsibilities

• Lead, manage, and hold accountable the Fire Alarm Service Sales Team through coaching, mentoring, performance management, goal setting, and ongoing development.
• Drive growth in repair sales, monitoring sales, and other service‑related revenue opportunities through effective sales leadership and customer engagement.
• Establish performance expectations and monitor sales activity, opportunity management, proposal follow‑up, and overall sales performance.
• Work closely with service technicians, service operations personnel, and administrative staff to ensure identified deficiencies and repair opportunities are communicated, quoted, and followed through to completion.
• Assist with customer retention efforts by developing and maintaining strong customer relationships and supporting key account management activities.
• Foster strong communication, collaboration, and professional working relationships between service sales personnel, service operations, administrative staff, customers, and other Oliver departments.
• Support the resolution of customer concerns and escalated issues while maintaining a high level of customer satisfaction.
• Conduct customer meetings, site visits, surveys, and presentations to identify opportunities, strengthen relationships, and support the sales process.
• Assist sales personnel with complex repair opportunities, proposal strategy, and customer communications when needed.
• Monitor sales pipeline activity and ensure opportunities are properly documented, tracked, and followed through within company systems.
• Collaborate with department management to establish sales goals, growth initiatives, and strategic priorities for the department.
• Maintain knowledge of current fire alarm technologies, applicable codes and standards, and industry best practices.
• Promote a culture of professionalism, teamwork, accountability, and customer service throughout the department.