Fire Alarm Service Manager – Vancouver/Portland

Why You’ll Love This Role

Our fire alarm service operation is one of the fastest-growing parts of our business, covering inspection, testing, maintenance, and repair of proprietary and non-proprietary electronic fire alarm systems. As Fire Alarm Service Manager, you’ll lead the technicians, inspectors, and coordinators who keep life-safety systems running for customers across the region, blending strategic planning with hands-on leadership. If you know alarm technology inside and out and are passionate about building a team that delivers outstanding service, this role puts you at the center of work that genuinely protects lives and property.

What You’ll Do

• Team Leadership and Management: Hire, train, and mentor fire alarm technicians, inspectors, and service coordinators including the supervision of daily field and office operations; create a positive and collaborative team environment that fosters growth and excellence.
• Service Strategy and Implementation: Deeply understand our fire alarm service strategy and identify ways to improve procedures and policies; ensure service level agreements and inspection frequencies are consistently met; identify and address service gaps to enhance performance.
• Scheduling and Dispatch Oversight: Oversee scheduling and resource allocation for inspection, testing, and service work while also balancing recurring inspection commitments with urgent service calls and emergency response.
• Code Compliance: Ensure all inspection, testing, and maintenance work complies with NFPA 72 and other applicable codes and standards; maintain strong working relationships with Authorities Having Jurisdiction (AHJs) and support customers through compliance requirements.
• Customer and Vendor Relationship Management: Maintain strong relationships with customers and vendors; serve as primary point of contact for escalations and issues, and monitor satisfaction.
• Performance Monitoring and Reporting: Track, analyze, and identify trends for service metrics including response time, resolution rates, and inspection completion.
• Operational Management: Oversee day-to-day service operations including invoicing, inventory management, work orders, and inspection documentation; ensure records meet industry and regulatory requirements.
• Budget Management: Effectively manage the fire alarm service budget including resource allocation, cost-control measures, and service quality standards.
• Continuous Improvement: Stay current on alarm industry trends, innovations, and technology; identify and implement improvements to enhance service delivery and customer satisfaction.

What We’re Looking For

• Education: Bachelor’s degree in Business Administration or related field preferred; equivalent combination of education and experience considered.
• Experience: 5+ years of experience in fire alarm systems or fire protection, including inspection, testing, and maintenance work.
• Leadership Abilities: 2+ years of experience in team management, coaching, and development of fire alarm professionals.
• Certifications: NICET III in Fire Alarm Systems preferred; NICET II considered with strong leadership experience.
• Code Knowledge: Working knowledge of NFPA 72 and NEC (low voltage); familiarity with water-based fire sprinkler systems is a plus.
• Technical Skills: Proficiency with Microsoft Suite and Google Suite; experience with service management or construction software (e.g., Viewpoint/Spectrum) is a plus.
• Customer Focus: Strong commitment to customer satisfaction with proven ability to manage complex customer relationships.
• Problem-Solving: Excellent analytical and problem-solving skills with ability to make sound decisions under pressure.
• Communication: Exceptional verbal and written communication skills; ability to effectively interact with team members, customers, AHJs, and senior management.
• Availability: Full-time position with occasional after-hours availability for emergency situations.
• Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.

Pay

$90,000 – $130,000 per year; pay depends on experience and qualifications.

Benefits

• Competitive Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match.
• Professional Development: Ongoing training and career advancement opportunities.
• Collaborative Environment: Work with a supportive and enthusiastic team dedicated to excellence.
• Impactful Work: Lead critical operations that directly contribute to customer safety and satisfaction.