Fire Alarm Project Technician 2

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Technician to join our team. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training, and complete all associated documentation on assigned projects, including more complex ones. You will be part of a dynamic team that supports your growth as Convergint expands.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization that embraces equal opportunity and fosters a positive culture, allowing everyone to be their best at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and/or building automation, with guidance as needed.
• Serve as the key interface for technical support and training for customers, ensuring maximum customer satisfaction.
• Refer complex issues to higher-level colleagues.
• Use working knowledge of blueprints, schematics, manuals, and other specifications to determine installation procedures, with occasional assistance for more complex specifications.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Apply a working understanding of building, mechanical, sprinkler, and fire codes.
• Coach and mentor less experienced colleagues.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Ensure Convergint is the customer’s first choice for service by acting as "our customer’s best service provider" at all times.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, as well as suggest product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work with Fire Alarm Designer to ensure fire alarm systems meet all relevant codes and standards.
• Collaborate closely with the Project Manager and/or Operations Manager, assisting in overall project coordination, making recommendations for quality of work, potential scope changes, and identifying ways to improve customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to anticipate and meet customer needs.
• Ability to convey complex subject matter to a non-technical audience.
• Willingness to learn technical skills related to fire alarm systems and/or electronic security systems.
• Self-starter who works well with little supervision.
• Understanding of electronics, including Ohm’s law, resistor color codes, and relay logic for controlling third-party equipment.
• Solid mechanical and electrical aptitude (e.g., proficiency with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
• Drive to achieve necessary certifications/licensing related to products, industry, and city/state requirements.
• Willingness to coach and mentor less experienced colleagues.
• Valid driver’s license with a clean driving record.
• NICET Level II in Fire Alarm Systems.
• Low voltage electrical license as required by local/state authority.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• 3+ years' experience programming enterprise-level fire alarm systems.
• Local/State Electrical License.
• NICET Level I – Fire Alarm Systems.
• Willingness to operate aerial lifts around 20 feet.
• Capability of obtaining a basic security clearance.

Preferred (but not required):

• Associate degree in Electronics or related field, including equivalent military experience.
• 3-5 years of relevant field service experience.
• EST4 Certification.
• NICET Level II.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Pay

The anticipated compensation for this position is $33 - $38 per hour. Individual pay rates may vary depending on the job, department, location, skills, experience, certifications, specific licenses, and education of the applicant.